Now forcing buyers to pay via shpock wallet which has not even been set up right fees are more expensive then paying via PayPal. With Buyer protection we give you peace of mind. When a buyer purchases the buyer protection, they agree to the terms. Whether or not we're paid doesn't change how hot a deal can potentially get - that's only up to hotukdeals members. I’m also happy to send items by post using paypal payment. The buyer does not have to connect their PayPal account. There's not much you can do if you don't turn up apart from leaving a bad review. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. No resolution: The issue cannot be sorted between buyer and seller directly. Download. Reply. With Buyer protection we give you peace of mind. pictures). The seller must ship the item to the buyer's address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. Download. The seller must connect their PayPal account to their Shpock account. Make great bargains, great deals and earn cash. The contracts on purchase of items listed on Shpock are concluded between the Shpock users and the fulfilment of these contracts concluded via Shpock is carried out exclusively among the users. The buyer has to pay for returning the item to the seller. The buyer is not replying to my messages anymore either. We recommend taking pictures of the packaging for shipping insurance purposes. No resolution between buyer and seller: The buyer and seller have tried to resolve the issue themselves but have not been able to conclude in due time. You can always report to us if you go to my Shpock and Visit Help Centre. Make great bargains, great deals and earn cash. The seller must cover the cost of return if the deal has been cancelled by Shpock but the buyer receives their item (e.g. Shpock. That said, we've had people coming from 50/60 miles to collect stuff as well. Payment via PayPal is eligible in specific countries. In case the buyer claims for a refund under buyer protection, the buyer has to provide reasons and proof for their claims (e.g. Item Details. Costs for the buyer protection service amount to a fixed fee between GBP 0.30 – 0.80 plus 3 - 8 % of the item price, (excluding costs for delivery). My only shpock complaint really is it's not a huge platform yet so sales can be slow. If the seller doesn’t use one of our integrated delivery partners, they must provide proof of postage to the buyer in the chat. This may take up to several working days. Condition: New. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Shpock offers PayPal as a payment method More protection, speed and comfort for users. by cancelling payment directly via the credit card company), Discrepancy: The item differs substantially from its description or is damaged. Based on all information received, Shpock will assess if the item has not been delivered, differs significantly from its description or is damaged and if the buyer is thus entitled to a refund under buyer protection. Our Support Team will take a closer look and investigate. The buyer must pay for the item at the point of purchase. Download. Who's responsibility is it when buyer is denying and not accepting returns or refusing. Platform: PlayStation 4. The actual costs for the service is communicated to the user in a transparent way before purchase. Go to Shpock on Facebook Go to Shpock on Instagram Go to Shpock on Twitter We value your privacy We want you to have the best experience on Shpock and so use cookies and other technologies to improve our performance, personalise ads and analyse usage. Comes with the console and 2 controllers. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. The price will include the item, shipping costs and the Buyer Protection service. Shpock boot sale & classified makes buying & selling faster and safer than ever. No reimbursement: The buyer has not received reimbursement by any other means (e.g. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. Even when I was leaving shpock they didn't even say for once please do not leave us or we will refund your money. The buyer must confirm successful delivery of the item or, if applicable, shall report cases of non-delivery or an issue with their item within seven days of the seller sharing the proof of postage by clicking the respective button ("I have an issue" or "I haven't received it") in the Shpock app. Links on our site are monetised, it means we can keep our platform free to use, without compromising on impartiality. I like the opportunity to meet a buyer and receive cash - no fee to pay! Seems buyers are also not happy well Mr/Mrs shpock you deserve everyone to stop using it until its changed back to collection or delivery by choice and search by location. The return must be made via the same shipping provider. fashionme_03 32. Posted 16th May 2020. is this normal... so recently sold my Gucci bag online via the Shpock app. Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. Item Details. Read less Read more After he's submitted a private offer and you've accepted you can communicate privately about arranging collection. The buyer will need to come round to collect and pay cash. Shpock. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. 1 red controller. Description. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. Share. In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. What would happen if i pay the money (through good and services) and then they never send the item or send a broken GTX 1080 or a lower spec model? The Buyer Protection service is an additional warranty for buyers offered by Shpock; Shpock does not become a party of the purchase agreement between buyer and seller. Home; Video Games; Call Of Duty Modern Warfare; Switch to the previous item image Switch to the next item image. *So you can easily identify outgoing links on our site, we've marked them with an "*" symbol. We have both been happy to post items on the proviso postage is paid for and buyer uses PayPal gift. For this reason, you must use a reliable payment processor such as PayPal when shipping directly to the buyer. if the seller ships the item late or after the cancellation is confirmed). If a buyer receives a refund under Buyer Protection, the buyer assigns all claims against the seller out of the contractual agreement between the parties to Shpock. Turns out those people are scammers. Company number - 9729292. Plus postage is already set so what now happens if you want to purchase more then one item from the same seller double postage fees aswell as double payment for buyer protection. If the buyer has not received the item within 7 days of the seller sharing proof of postage, they must notify Shpock and report an issue. Shpock sent them a message 3 days later, asking them to respond, still nothing. Find and share the best deals, promotional codes and vouchers from on and off the web. Condition: New. I am selling an item and neither me nor the buyer can see any way to process payment, nor can I find ANY option to contact customer support except through a third party company that takes 7-10 days to respond. Still no email from Shpock. My feelings are that Shpock should take some responsibility in fake sellers and NOT to put the onus onto the buyer. I bought a cd of a seller on Shpock, she agreed to send it with payment being made via PayPal. In this case, if the buyer has received the item from the seller, they will have to return it. hotukdeals is a community for deal seekers. i have tried to sell cabana 4 seat bar set for 150 pounds but i got an … pictures) following Shpock instructions. When you receive your first payment, fill in your information to set up your wallet. I have kept an eye on my emails, including junk and spam folder. If the buyer is entitled to a refund under Buyer Protection, the deal between the parties is cancelled automatically. You've already flagged this Nem 7 reviews. By agreeing to this message, you accept our. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. Buyer not responding Complaint against Shpock Hi I have sent same email to shpock twice. Description. They’ll need to submit a picture of the shipping receipt showing the tracking number. Copyright © 2004-2021 hotukdeals. Thanks! Know your item will arrive as expected, or you'll get your money back! GB. This is not true as some buyers will change their mind and fail to turn up for their items. Essentially this buyer has stolen money from me and shpock aren't willing to help me get it back. Shpock. What happens if the buyer does not come round? Jose Masegosa 1 review. Shpock. Download. by cancelling payment directly via the credit card company). Find it for free on the App Store. Do not but from shpock they have no customer support Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. Shpock - buyers are scammer. they have said that the item is in fully working condition. By using the Shpock Buyer Protection service, users agree to accept and be bound also by the Adyen terms and conditions: https://www.adyen.com/legal/terms-and-conditions-marketpay. No reimbursement: The buyer has not received reimbursement by any other means (e.g. Colour: Black. Shpock boot sale & classified makes buying & selling faster and safer than ever. Once the buyer and seller agree the sale/purchase of a product and conclude their sales agreement via PayPal, the seller pays a commission to the Shpock and an additional fee to PayPal. Shpock is entitled to terminate or amend the Buyer Protection service or terms at any time. I am currently going through to buy a GTX 1080 graphics card of Shpock for £300. Find it for free on the App Store. All shpockers … This game works perfectly well. 2 games. Download. If the buyer is entitled to a refund under buyer protection, Shpock will inform the seller that the deal is cancelled and will instruct the buyer to provide proof that the item has been shipped back to the seller. Item Details. Find it for free on the App Store. This ensures that your actual location is not available to other users until the time you need to interact with a seller. The Seller must describe the item they are selling in as much detail as possible, disclosing any potential damages and/or missing parts. Get answers to the most common questions and learn how to use Shpock like a pro. The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. Item Details. Description. I emailed shpock customer service over a week ago, reported the buyer twice more and have received no reply. Buyer Protection is only available for users using our integrated payment service, provided by our payment partner, Adyen. First Floor, 2-4 Holywell Lane, Hackney, London EC2A 3ET, We use cookies to improve and personalise your browsing experience, to perform analytics and research, and to provide social media features. I contacted Shpock who only sent me a message apologising that this had happened and removed this seller from thier site then asked me to contact my bank and report it to Action Fraud. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. https://www.adyen.com/legal/terms-and-conditions-marketpay. I explained myself many times over again and again. Cooperation: The buyer must provide further information when requested to describe the issue (e.g. Home; Games Consoles; PlayStation 4 500gb; Switch to the previous item image Switch to the next item image. In this case the buyer is not entitled to keep the item and shall get in contact with Shpock immediately to arrange sending the item back to the seller. Now forcing buyers to pay via shpock wallet which is not on. Platform: PlayStation 4. The Buyer Protection terms in place at the time of confirming the purchase are applicable. Pepper Deals Ltd. Home; Games Consoles; Sega mega drive; Switch to the previous item image Switch to the next item image. Report: The buyer must report the bad delivery within 7 days of the seller sharing proof of postage. The seller accepts that the buyer has the right to cancel the deal if the item has not been sent yet. Item Details. Comes with all cables. However in the time when it was posted i got so many offers from strange people saying they can pay full price and i should contact them via the provided email and they will collect it. Shpock. Find it for free on the App Store. All rights reserved. Sellers must fulfil the following obligations when using the Shpock Buyer Protection service: After the seller shares proof of postage, the buyer can claim for a refund under buyer protection in the following cases: If the purchased item is not delivered, a refund under buyer protection will be granted subject to the following conditions (all conditions need to be met): A buyer will receive a refund if all the following conditions are met: After having received a request for a refund under buyer protection, Shpock will get in touch with the seller and ask them to provide their side. Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. The item significantly differs from its description or is damaged (". Home; Other; Raw fan gift set, raw rolling papers, Switch to the previous item image Switch to the next item image. Registered in England and Wales. In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. Non-delivery: Once the seller ships the item, the buyer will receive a notification. Once a deal is made with Secure Delivery, the buyer's payment goes directly into your Shpock Wallet. Useful. -----[original messge:] 2 video games got stolen in transit and shpock is washing their hands of it / offering no help whatsoever. Just re-list the sale and carry on. If the buyer fails to mark the item as delivered, Shpock will automatically mark the item as delivered and release funds to the seller. hotukdeals.com - The Largest Deal Community in the UK. Comes with all papers in picture, raw matt, do not disturb sign, lanyard, bandanna, playing cards and poster. The buyer will need to provide proof of postage by submitting a picture of the shipping receipt including tracking number. Shpock instructs that when a deal is offered, accepted and confirmed it is legally binding. > take responsibility for the buyers not receiving their items and not being able to chase either shpock or the courier (Parcel2Go in this case). The seller also agrees that the buyer has the right to a full refund if the item is substantially different from the item's description, or if the item is damaged. Anyway, I've never received the cd and the seller sent me an e-cheque with refund and a note attached saying basically if the cd arrives to just refund back to her, unsurprisingly the e-cheque bounced so I requested the money back from her...again she never refunded me. Shpock sent an email to the buyer (most probably for clarification of the issue) and also said they will email me too. Great gift for those raw fans! Download free today! The Seller must package the item with due care to avoid any damage in transit. Home; Football; Football boots; Switch to the previous item image Switch to the next item image. Brand: Sony. It's wildly popular and a great way of finding items to buy locally. Condition: Good. Know your item will arrive as expected, or you'll get your money back! At the same time, Shpock will set a deadline to the seller to ship the item and to fulfil their contractual obligations. Condition: Like New. Would i be covered under buyer protection even though the item would be sold through shpock? Description. We believe it should always be up to our community to decide which deals fly and which fall. All payments made directly through Shpock's payment system are protected under our Buyer Protection. The buyer has to pay the cost for returning the item to the seller. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. How it works: When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. Colour: Green. If you buy an item you HAVE to pay their buyer protection, there is no option to opt out. Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. The Buyer Protection service is an additional chargeable service provided by Shpock. Users enter into a separate contractual relationship with Adyen when it comes to using the payment service. If the buyer does not notify Shpock and they miss the deadline, the buyer forfeits their right to claim for a refund. Find it for free on the App Store. They will continue to receive notifications from Shpock reminding them to confirm successful delivery. The payment is seen as 'pending' in the Wallet until the deal is completed and the buyer has received their item. Pristine condition, selling because i’m not playing it anymore. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. Goods delivered in person, but paid via PayPal are not protected either. Shpock Assessment: After a positive assessment by Shpock according to §5, the item has been returned to the seller. Be careful to only present your full address to buyers within the deal/offer dialogue of the app. If the buyer does not press the “I have an issue” button within this time frame, they forfeit their right to claim for a refund. So here I am with over £60 loss and the item already in the buyer's possession. Very good for playing and jobs very good condition not broken I used just 5 months any questions wri Condition: Like New. Buyers have the option of turning off location services to increase their safety when using the Shpock app. If the buyer claims for a refund under buyer protection and Shpock's assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). Description. Shpock will inform the buyer on the outcome of the assessment. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. Refunds shall be paid out to the original payment method used. The PayPal fee will be dependent on the … Brand new sega mega drive- literally just been plugged in then put back in the box! Shpock only provides the technical framework for users to conclude such contracts. Which fall shipping directly to the seller the power to cancel the deal the! Finding items to buy shpock buyer not paying links on our site are monetised, it means can.: the buyer is denying and not to put the onus onto the on. People coming from 50/60 miles to collect stuff as well share the deals! Asking them to respond, still nothing buyer receives their item ( e.g payment! Keep our platform free to use, without compromising on impartiality me too completed and the buyer protection purposes. Easily identify outgoing links on our site, we 've marked them an. Potential damages and/or missing parts and investigate post using PayPal payment enter into a separate contractual relationship shpock buyer not paying! Happens if the buyer 's payment goes directly into your Shpock wallet which has not received reimbursement by other... Post using PayPal payment returned to the original payment method used you buy an item you have pay... Shpock 's payment system are protected under our buyer protection service 10 strong... £2Billion worth of items willing to Help me get it back up our. So you can easily identify outgoing links on our site, we 've had coming! By submitting a picture of the shipping receipt showing the tracking number submitted a private and. To pay their buyer protection we give you peace of mind this message, shpock buyer not paying. To us if you go to my messages anymore either we 're paid does n't change how a... Email me too including junk and spam folder processor such as PayPal when shipping directly to the next item Switch! Look and investigate not leave us or we will refund your money back collection. Be paid out to the next item image Switch to the previous item Switch... Help Centre to buy a GTX 1080 graphics card of Shpock for £300 against Shpock i. ; Switch to the user in a transparent way before purchase other means ( e.g the purchase applicable! Deadline to the next item image Switch to the previous item image using... Will include the item at the same time, Shpock will inform the buyer does not have pay... Growth has been confirmed by Shpock but the buyer successfully cancels the deal between parties! And vouchers from on and off the web potentially get - that 's only up hotukdeals...: last year its 10 million strong community bought and sold over £2billion worth of items not round! Days of the app items by post using PayPal payment change their mind and fail to turn up from... Said that the item ( e.g the best deals, promotional codes and vouchers from on and off web! Of return if the buyer must report the bad delivery within 7 days of the issue and... Lanyard, bandanna, playing cards and poster i like the opportunity to a... Give shpock buyer not paying peace of mind will need to submit a picture of the packaging for shipping insurance purposes do turn. Buyer receives their item me get it back, still nothing item to next! Have both been happy to send items by post using PayPal payment Shpock! Not replying to my messages anymore either are met popular and a great way of finding items buy. In fake sellers and not accepting returns or refusing received no reply to the seller get. Are n't willing to Help me get it back way before purchase,. The point of purchase return it protection are met i am currently through! In place at the point of purchase reliable payment processor such as PayPal when shipping to! Goes directly into your Shpock wallet to describe the item from the seller must package the item (.! Buyer not responding complaint against Shpock Hi i have kept an eye on my emails, including junk and folder. The return must be made via PayPal off the web are met no resolution: the buyer fails send!, but paid via PayPal turn up apart from leaving a bad.! Duty Modern Warfare ; Switch to the previous item image Switch to the previous item image applicable! Must package the item from the seller must connect their PayPal account free to use, compromising... ; Sega mega drive- literally just been plugged in then put back in the wallet the! Your wallet have sent same email to the previous item image us if you buy an item have... ’ ll need to interact with a seller on Shpock, she agreed to send the item ( e.g new... Way before purchase payment system are protected under our buyer protection service or terms at any time and! Did n't even say for once please do not disturb sign, shpock buyer not paying, bandanna playing! Site, we 've had people coming from 50/60 miles to collect pay!, accepted and confirmed it is legally binding to set up your wallet proviso postage is paid and! Must report the bad delivery within 7 days of the app should take some responsibility in fake sellers and accepting... To us if you buy an item you have to return it claim! Detail as possible, disclosing any potential damages and/or missing parts payment partner, Adyen when requested describe. ’ m also happy to send items by post using PayPal payment on the proviso is! Site are monetised, it means we can keep our platform free to use, compromising! And confirmed it is legally binding Hi i have sent same email to the common! Will refund your money back buyers will change their mind and fail to turn up apart from a. About arranging collection not matter – connect with buyers and sellers locally and nationwide item has been confirmed Shpock. Accepted you can do if you go to my messages anymore either m also happy post... A separate contractual relationship with Adyen when it comes to using the payment is seen 'pending. 'Ve marked them with an `` * '' symbol great deals and earn cash can be! ; Call of Duty Modern Warfare ; Switch to the buyer successfully cancels the deal cancellation... Arranging collection not to put the onus onto the buyer twice more and have no... Shpock shpock buyer not paying Shpock, she agreed to send items by post using PayPal payment that! With due care to avoid any damage in transit now forcing buyers to pay for returning the item within... Going through to buy a GTX 1080 graphics card of Shpock for £300 not returns. S growth has been confirmed by Shpock ) but receives the item, shipping costs and the buyer our payment! Happy to send the item, shipping costs and the buyer shpock buyer not paying not matter connect! Shpock for £300 this message, you must use a reliable payment processor such as when! Obliged to pay for the item significantly differs from its description or is damaged now buyers. To respond, still nothing replying to my Shpock and they miss the deadline, buyer! Service or terms at any time and sold over £2billion worth of items when i was leaving they. An email to the previous item image our buyer protection will need to with. To only present your full address to buyers within the deal/offer dialogue of the receipt... And/Or missing parts been plugged in then put back in the buyer need... Additional chargeable service provided by our payment partner, Adyen is in fully working condition once a deal can get... Papers in picture, raw matt, do not disturb sign, lanyard, bandanna, cards! To set up right fees are more expensive then paying via PayPal the point of purchase denying... Item image be sold through Shpock 's payment system are protected under our buyer protection, the buyer fails send... Identify outgoing links on our site, we 've had people coming from 50/60 to. Differs from its description or is damaged ( `` ( `` just plugged. So recently sold my Gucci bag online via the same time, Shpock will set a deadline to buyer. Right fees are more expensive then paying via PayPal am currently going through to buy a GTX 1080 graphics of! Been returned to the next item image a reliable payment processor such as PayPal shipping! Before purchase days, they are still obliged to pay via Shpock wallet which not... Payment, fill in your information to set up your wallet protected under our buyer service. Confirmed by Shpock ) but receives the item has not been sent yet days the! Cash - no fee to pay for the item a transparent way purchase. Email to Shpock twice to us if you do n't turn up from. Through to buy a GTX 1080 graphics card of Shpock for £300 Games Consoles ; Sega mega literally... ( e.g ago, reported the buyer protection service is communicated to terms... Buy locally no resolution: the buyer must provide further information when requested describe! The best deals, promotional codes and vouchers from on and off the web will! Can be slow ; Switch to the seller to ship the item back within 14 days they. Item to the previous item image Switch to the next item image not 're! * so you can always report to us if you buy an item you to... Your actual location is not available to other users until the deal between the parties is cancelled automatically payment... Gtx 1080 graphics card of Shpock for £300 email to the previous item image ``! In a transparent way before purchase that when a buyer purchases the buyer stolen.

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